Job Title

Senior Branch Assistant

Position Summary

Performs a variety of technical library and clerical support functions for the Pierce County Library System; provides customer service to the public; responds to customer inquiries; conducts circulation, reference, and readers’ advisory tasks; assists in processing library materials and maintaining branch or Outreach Services facilities and collections; acts on behalf of the Supervisor in their absence; and performs other related duties as assigned. Floating roles will be assigned to work across a variety of worksites/branches within a given region.

 

Essential Functions

Class specifications are intended to provide a descriptive list of the range of duties performed by employee in the class. Specifications are not intended to reflect all duties performed within the job.

  • Responds to public inquiries and provides service to customers in person and by telephone; assists in resolving customer issues and complaints; assists customers in locating library materials, monitors customer behavior.
  • Receives and processes fines for library fees and fines; waives library fines as warranted; counts and balances monies received for library fees and fines; prepares bank deposits and/or weekly financial reports.
  • Performs a variety of circulation duties.
  • Conducts routine reference and/or readers’ advisory functions.
  • Instructs and assists customers in the use of library equipment, computers, and databases; monitors equipment for proper functioning. Schedules meeting room usage.
  • Unpacks, processes, sorts, and shelves library materials as necessary; maintains periodicals and/or other assigned collection materials.
  • Prepares and maintains displays; updates bulletin boards, posters, and flyers. Participates in coordinating and administering library programming as assigned.
  • Performs general clerical duties including coordinating the ordering of office supplies.
  • Performs opening and closing duties; ensures the building is properly secured.
  • Acts on behalf of the Supervisor in his/her absence and performs related duties.
  • Performs a variety of functions to include other duties as assigned or required.
  • Interprets, applies, and explains the Library’s policies and procedures; resolves customer concerns and requests.
  • Demonstrates punctuality and regular and consistent attendance.

 

Additional Duties and Responsibilities

Duties are considered non-essential and include the following:

 

  • None

 

Supervisory Responsibilities?

  • No ongoing supervisory responsibility is exercised. May direct the work of Pages, and Volunteers as needed and may be assigned temporary charge of a branch in the supervisor’s absence.

 

Core Skills & Qualities

Employees are expected to demonstrate the following qualities at all times:

  • Customer Focus
  • Teamwork
  • Communications
  • Leadership
  • Problem Solving
  • Change and Learning
  • Positive Attitude
  • Professional Integrity
  • Diversity
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