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Head of Access Services

  • Post Date:September 2, 2019
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Job Description

Head of Access Services

About Lesley University:

Located in Cambridge, Massachusetts, Lesley University is highly regarded for its graduate and undergraduate programs in education, the arts, and applied social sciences. Lesley fosters a highly creative environment in which innovative ideas thrive, theory is integrated with practice and its 6,400 students and 92,000 alumni are empowered to improve and enrich communities.  We offer a competitive benefits package that includes health, dental, life, and long-term-disability insurance. In addition, we offer generous amounts of vacation and holiday time, as well as a tuition remission policy that enables employees to expand their knowledge and skills.

Job Description:
As part of the library leadership team, the Head of Access Services sets departmental goals and plans for their implementation and assessment. They work with library leadership on operational and strategic planning and to ensure quality customer service is provided at the Information Desk and they identify and implement continual improvements and efficiencies in circulation, document delivery/interlibrary loan, collection maintenance, retrieval and user services.

Essential Functions:
 Performs a wide range of managerial duties associated with supervising staff: creates training documents, administers budgets for student employees, sets priorities, plans workflow, resolves problems, interprets and monitors policies.
 Recommends for hire, trains, supervises, develops and evaluates departmental staff and student workers.
 Formulates and recommends access services policies and procedures including registration of new borrowers, maintenance of the patron database, borrowing privileges and procedures, overdue and recall policies, fine policies, stack maintenance and library access in conjunction with library leadership and consortia partners. Ensures consistency of service between service points at the Moriarty and Sherrill libraries.
 Supervises, and provides in absence of Library Assistant, interlibrary loan and document delivery functions. Develops and promotes policies and procedures to deliver services to the Lesley community regardless of location. Responsible for continuous maintenance and inventory of the library’s collection.
 Provides back up to Evening Supervisor and Library Assistant. Ability to accommodate flexible scheduling as needed.
 Serves as the libraries’ resource person for copyright and intellectual property issues as they impact Access Services operations. Processes complicated copyright permission requests. Monitors the budget for copyright permissions and communicates with

Copyright Clearance Center.
 Collects and deposits overdue fines and item replacement monies.
 Upholds the confidentiality of patron records and adheres to university regulations. Informs staff of policies re confidentiality. Collaborates with the Access Services Team to collect, analyze, prepare and disseminate statistical reports relating to Access Services.
 Acts as liaison to appropriate university departments including the Registrar, Bursar, Document Center, Physical Plant and Security.
 Serves as or delegates someone to be the library's representative to the consortial committees responsible for developing access services policies and procedures.
 Advises the Dean of Libraries on disaster planning. Communicates the library’s schedule during inclement weather.
 Engages in professional development activities at all levels.
 Serves as a faculty library liaison, with responsibility for developing and maintaining print and electronic collections, as well as providing regular communication with departmental faculty in one or more academic departments. Create and maintain effective
library guides for those subject areas.
 Participates in Library Instruction Programs as needed.
 Identifies and recommends technology necessary for the operations of Access Services by keeping current on upgrades and improvements to Circulation and Interlibrary Loan software. Responsible for providing upgrades as needed.

 ALA accredited MLS or equivalent combination of education and experience.
 3 – 5 years of professional experience in progressively responsible public service positions.
 Experience with integrated library systems.
 Demonstrated ability to organize and supervise staff.
 Superior oral and written interpersonal and communication skills.
 Ability to work in a team environment and with diverse clientele.
 Ability to work some evening and weekend hours.
 Ability to set and deal with multiple priorities.
 Ability to analyze situations and complex data.
 Excellent attention to detail.
 Must be authorized to work in the United States; if you hold a visa, your visa status must allow you to work at Lesley University.

Preferred Qualifications:
 Experience in Access Services in an academic library.
 Knowledge of Endeavor Voyager and Blackboard.
 Experience working with consortia.
 Ability to mentor others.
 Knowledge of U.S. copyright law and intellectual property issues.
 Proven ability to initiate and implement projects.
 Knowledge of online database searching, intermediate technology skills including Microsoft Office suite, and familiarity with library and office equipment.

Additional Information: Salary Grade 26.

Background checks are required for all positions.  Lesley University is an Affirmative Action/Equal Opportunity Employer, and is committed to increasing the diversity of the university community and the curriculum. Candidates who believe they can contribute to this goal are encouraged to apply.

Application Instructions:
A cover letter, CV/resume, and contact information for three references must be included for full consideration.  For more information and to apply, please visit:

Applications will be reviewed upon the establishment of an appropriate pool of candidates.

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